Beware of scam robocalls impersonating Community Recovery
Community Recovery will never use automated phone calls (robocalls). If you receive such a call, claiming to be from us, hang up immediately and do not share any personal information. To verify a caller's authenticity, please contact our 24/7 hotline at 1800 173 349.
Tropical Cyclone Alfred March 2025
Ex-Tropical Cyclone Alfred is affecting communities in South East Queensland. Community Recovery is working hard to provide support as quickly as possible to impacted Queenslanders, and thank you for your patience.
Personal hardship assistance is now available for some Local Government Areas.
For information or to apply for personal hardship assistance for this event, visit www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/eligibility-apply/tc-alfred-march-2025.
Emotional support
If you’ve been impacted by the severe weather and are experiencing emotional stress, the dedicated Community Recovery Lifeline Hotline is available. Confidentially speak to a qualified disaster counsellor on 1800 116 671 for help 24 hours a day, 7 days a week.
Other support and assistance
- Housing assistance is available for residents affected by this event.
- If you require other support contact your local emergency relief provider or counselling service or call the Community Recovery Hotline on 1800 173 349 for help.
North and Far North Tropical Low from January 2025
Heavy rainfall and flooding have affected communities in North and Far North Queensland.
For information regarding financial support for this event, visit www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/eligibility-apply/nq-monsoon-trough-january-2025.
Emotional support
If are experiencing emotional stress due to severe weather, the dedicated Community Recovery Lifeline Hotline is available. Confidentially speak to a qualified disaster counsellor on 1800 116 671 for help 24 hours a day, 7 days a week.
Other support and assistance
Local Support Services have been established in affected areas for residents to access support in person. Go to www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/eligibility-apply/nq-monsoon-trough-january-2025 to find a support service in your area.
- Housing assistance is available for residents affected by this event.
- If you require other support, contact your local emergency relief provider or counselling service or call the Community Recovery Hotline on 1800 173 349 for help.
Help out with flood recovery
Stand with Queenslanders in their time of need by donating to one of our recovery partners. Please visit www.qld.gov.au/floods2025 for more information.
How to access support
If you’re experiencing emotional stress and need support, contact:
- phone Lifeline's crisis hotline on 13 11 14
- phone Beyond Blue 1300 22 4636
- phone Community Recovery Hotline on 1800 173 349
- or if you are an Aboriginal or Torres Strait Islander person call 13 YARN.
Housing assistance may also be available to residents affected by disaster events.
Request urgent assistance
Emergency calls: 000
TTY emergency calls: 106
State emergency service (SES): 132 500
13 HEALTH: 13 43 25 84
Emergency housing: 13 QGOV (13 74 68)
Community Recovery Hotline: 1800 173 349
See warnings and alerts
Need help in your language?
Call 1800 512 451 and ask for an interpreter.
