North and Far North Tropical Low from January 2025
Heavy rainfall and flooding are affecting communities in North and Far North Queensland.
If you have been impacted by the severe weather in Northern Queensland and need assistance, help is available.
Please contact the 24/7 Community Recovery Hotline on 1800 173 349 to speak to a team member who will help you access available supports in your local area.
If you’ve previously contacted us but still need support, please call us again. Our team is here to help.
Personal hardship financial assistance
Personal hardship assistance is now available for affected residents in targeted locations.
For information about activated areas and to apply for grants, visit https://www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/eligibility-apply/nq-monsoon-trough-january-2025.
Emotional support
If are experiencing emotional stress due to severe weather, the dedicated Community Recovery Lifeline Hotline is available. Confidentially speak to a qualified disaster counsellor on 1800 116 671 for helpfrom 8am to 8pm, 7 days a week. To talk to a Lifeline counsellor outside these hours please contact the Lifeline Crisis Support service on 13 11 14.
Other support and assistance
Local Community Recovery Hubs and Support Services have been established in affected areas. Residents who are experiencing hardship can apply for grants and obtain emotional and wellbeing support. Go to www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/eligibility-apply/nq-monsoon-trough-january-2025 to find your local hub and attend in person.
- Housing assistance is available for residents affected by this event.
- If you require other support, contact your local emergency relief provider or counselling service or call the Community Recovery Hotline on 1800 173 349 for help.
How to access support
If you’re experiencing emotional stress and need support, contact:
- phone Lifeline's crisis hotline on 13 11 14
- phone Beyond Blue 1300 22 4636
- phone Community Recovery Hotline on 1800 173 349
- or if you are an Aboriginal or Torres Strait Islander person call 13 YARN.
Housing assistance may also be available to residents affected by disaster events.
Request urgent assistance
Emergency calls: 000
TTY emergency calls: 106
State emergency service (SES): 132 500
13 HEALTH: 13 43 25 84
Emergency housing: 13 QGOV (13 74 68)
Community Recovery Hotline: 1800 173 349
See warnings and alerts
Need help in your language?
Call 1800 512 451 and ask for an interpreter.
Primary producer assistance
Primary producers in the Burdekin, Cairns, Cassowary Coast, Hinchinbrook, Palm Island, Townsville and Yarrabah Local Government Areas may be eligible for:
- disaster assistance loans up to $250,000 from the Queensland Rural and Industry Development Authority (QRIDA) to help repair or replace damaged plant, equipment and buildings, and resupply stock or livestock
- essential working capital loans of up to $100,000 from QRIDA to help continue business operations
- freight assistance up to $5,000 to assist with the movement of stock, feed, machinery, fuel, water and building or fencing materials.
For information about:
- loans visit qrida.qld.gov.au or call 1800 623 946
- freight assistance visit daf.qld.gov.au or call the Department of Primary Industries on 13 25 23.