All areas.
Tropical Cyclone Alfred March 2025
Personal hardship financial assistance is available for Queensland communities impacted by Tropical Cyclone Alfred in March 2025.
If you have been affected by this event, you can:
- check if your area is eligible for financial assistance
- find out about the different grants available
- access brochures for key community support contacts in your area
- find out about other support services available.
Community Recovery support
If you have you been impacted by Tropical Cyclone Alfred in South East Queensland and need assistance, help is available.
Please contact the 24/7 Community Recovery Hotline on 1800 173 349 to speak to a team member who will help you access available supports in your local area.
If you are experiencing emotional stress, the dedicated Community Recovery Lifeline Hotline is also available to provide qualified disaster counselling. Call the Lifeline Hotline on 1800 116 671, available 24 hours a day, 7 days a week.
Eligible areas
Financial assistance is available for people who were affected by this event in these eligible areas:
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All areas.
All areas.
Check your eligibility
You need to be aged 18 years or older to complete an online application and have:
- Identification (ID)—Driver licence and Medicare card
Note: If you do not have these, other forms of ID are accepted. Call the Community Recovery Hotline on 1800 173 349. - Bank account details.
- A valid email address.
If you are under the age of 18, please contact the Community Recovery Hotline on 1800 173 349 to obtain advice on how to lodge an application.
Complete this form to find out what financial assistance you may be eligible for.
Start typing and select the address from the list. If your address does not appear, select Enter address manually, and complete each field for your address.
Unfortunately you are not eligible for any of the Queensland Government grants available for this event.
The Australian Government may also be offering disaster recovery payments.
To find information about other supports visit the Disaster Assist website.
Available grants
The following grants have been activated for this event. To find out which of these grants you may be eligible for, complete the form above.
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The Emergency Hardship Assistance grant is for help with essential needs, food, medication, clothing and temporary accommodation. This grant may be available if you:
- live in or are stranded in the affected area
- have experienced personal hardship and can’t meet your immediate essential needs.
Grant amount:
- $180 for individuals
- up to $900 for families of 5 or more.
More information about the Emergency Hardship Assistance grant.
NOTE: The Essential Services Hardship Assistance grant is only active after 5 days without services.
The Essential Services Hardship Assistance grant is for help with essential services such as, power, gas, water, and sewage. This grant may be available if:
- you live in the affected area
- you have lost 1 or more essential services for more than 5 days and are experiencing personal hardship as a result
- your utility service provider/s confirm that you lost these essential services.
Grant amount:
- $150 for individuals
- up to $750 for families of 5 or more.
More information about the Essential Services Hardship Assistance grant.
The Essential Household Contents Grant is to replace essential lost household contents, such as bed linen and white goods. This grant may be available if you:
- live in the affected area
- own the items that have been lost
- own or rent the affected residence
- are uninsured or unable to claim insurance
- meet the income limits.
We will visit your home to assess the damage. We will need photographic evidence if items must be disposed of.
Grant amount:
- $1,765 for individuals
- up to $5,300 for couples or families.
More information about the Essential Household Contents Grant.
The Essential Services Safety and Reconnection Scheme (ESSRS) is to help with safety inspections and repairs to reconnect essential services, e.g. gas, water, electricity and sewage. A grant payment may be available if you:
- live in the affected area
- have had your essential services disconnected
- own and live in the affected residence
- are uninsured or unable to claim insurance
- meet the income limits.
We will visit your home to assess the damage.
Grant amount:
- Inspection costs—$200 for safety inspection for water, electricity, gas and sewage.
- $4,200 for repairs or replacement of these services.
More information about the Essential Services Safety and Reconnection Scheme.
The Structural Assistance Grant is to help with structural repairs or contribution towards replacement of dwelling. This grant may be available if:
- you live in the affected area
- you own and live in the affected residence
- your home has become structurally unsafe to live in
- you are uninsured or unable to claim insurance
- you meet the income limits.
We will visit your home to assess the damage.
Grant amount:
Uninsured, low income, owner-occupiers may receive up to a maximum of $80,000 to help repair your home to make it safe, secure and habitable.
The Australian Government may also be offering support. For more information about the disaster recovery payments visit the Services Australia website.
To find information about other supports visit the Disaster Assist website.
Transport and motoring assistance
You can apply for help with vehicle registration, licensing and other transport and motoring products.