Complaints, enquiries and feedback
On this page:
- Enquiries and feedback
- Making a complaint about a non-state school, including Catholic and independent schools
- Making a complaint about a state school—for parents, carers and students
- Other complaints processes
Enquiries and feedback
If you have an enquiry or would like to provide feedback about a school:
- contact your school
- check the state schools frequently asked questions
- contact Queensland Government on 13 74 68 or via the online form.
Making a complaint about a non-state school, including Catholic and independent schools
In the first instance, a complaint about a non-state school should be made to the principal. You can contact the school to request a meeting with the principal, or outline your concerns in writing to the principal. Contact details for non-state schools are available on the schools directory.
If you are still unhappy after speaking with the principal, the complaint can be escalated to the school's governing body. The governing body is responsible for the operations of the school and ensuring that the non-state school complies with policies, procedures and legislation requirements. You can email OfficeOfNonStateEducation@qed.qld.gov.au for contact details of school governing bodies.
Complaints about teachers at a non-state school should also be raised with the principal in the first instance. If you are still unhappy after speaking with the principal, you can escalate your complaint to the Queensland College of Teachers (QCT). Information about the QCT complaints procedure and instructions for making a complaint can be found on the QCT website.
If the complaint is about a non-state school or governing body not meeting its accreditation requirements, you can contact the Non-State Schools Accreditation Board (NSSAB) and find out more information.
Making a complaint about a state school—for parents, carers and students
If you are unhappy about something that happened at a state school and it has impacted you or your child, we would like to hear about it.
We do our best to respond to complaints quickly and fairly in a way that is compatible with human rights.
Our customer complaints management framework (PDF, 1.4MB) has 3-steps:
Early resolution: Make an appointment, call or email the school to raise your concern. The schools directory contains contact information.
Alternatively, you can make a complaint by contacting Queensland Government on 13 74 68 or via the online form. If you are a student, you can use the child and student complaint form (PDF, 357KB).
- Internal review: If you are unhappy about how your complaint was dealt with or the outcome, you can ask the regional office to conduct an internal review.
- External review: If you are still unhappy after the internal review, you can ask for an independent, external review from a review authority, such as the Queensland Ombudsman or Queensland Human Rights Commission.
For more information refer to the:
- making a complaint—easy guide (PDF, 817KB)
- information for parents and carers fact sheet (DOCX, 95KB)
- Department of Education website.
Other complaints processes
If your complaint is about any of the following issues, please use these processes to raise your concerns.
- Privacy complaints about a state school or the Department of Education: email privacy@qed.qld.gov.au.
- Misconduct or corrupt conduct involving a Department of Education employee, including allegations of student harm: email intake@qed.qld.gov.au.
- Complaints about services run or managed by the Parents and Citizens Association (P&C) at a state school: contact the P&C directly.