Frequently asked questions

We currently only take bookings via email firstaidtraining@ambulance.qld.gov.au or phone 07 3873 3334, but this may be adjusted in the future.

It is recommended to wear comfortable closed in footwear and casual clothes. Throughout all units of competency offered by QAS an element of bending, kneeling and sometimes laying on the floor will be required. For modesty it is recommended that very loose or low-cut necklines are avoided due to the requirement to lean forward whilst undertaking chest compressions on a mannikin.

We suggest you bring a pen, notepad and a bottle of water.

QAS does not provide lunch or snacks at any public or private course and as such we advise all students to bring their own food. Certain venues may offer food to be purchased on site or venues may be in close proximity to shops and/or cafes. Individual sites do vary, further information may be sought after making a booking.

CPR requires students to perform several physical skills that need a reasonable level of mobility.

Students must “Perform at least 2 minutes of uninterrupted single rescuer cardiopulmonary resuscitation (CPR) (5 cycles of both compressions and ventilations) on an adult resuscitation manikin placed on the floor.”

The QAS RTO recognises that some students have first aid training obligations for the workplace. Students affected by the physical capability requirements are requested to discuss their training requirements with QAS RTO before enrolling on a course.

Please contact the training support staff to discuss your needs: firstaidtraining@ambulance.qld.gov.au.

If you are under the age of 18 you must:

• obtain the permission of a parent or guardian to attend
• have your parent or guardian complete the Parent/Guardian Consent Form and Student Enrolment Form.

Additionally, if you are under the age of 16 you must have an adult accompany you to the course (they can be a paid course participant or a chaperone).

The reason for adult approval is due to the QAS RTO courses containing graphic images, some of which are taken from real life situations, and detailed pictorial and verbal references to body parts. This content matter may be offensive to some sectors of the community, particularly children and certain social groups.

QAS recommends 14 years of age as the minimum age for students enrolling in first aid courses. It is also worth keeping in mind that a very young person may have insufficient strength in their arms and shoulders to depress a manikin to achieve competency in CPR. In such cases, QAS is happy to have the participant attend the course and issue a Statement of Attendance rather than a Statement of Attainment. This approach enables the student to gain knowledge and may be able to put this into practice in a real-life event. As the Australian Resuscitation Council states ‘Any attempt at resuscitation is better than no attempt’.

If you have individual and/or additional support needs, please contact the administration team on firstaidtraining@ambulance.qld.gov.au or call 07 3873 3334 and we will arrange for a QAS booking manager to chat with you privately to gain a clearer understanding of your needs and how best to support you in your course.

Please notify the QAS RTO as soon as possible if you need to cancel your enrolment, preferably in writing to firstaidtraining@ambulance.qld.gov.au. If you cancel your enrolment after the course has commenced, you may not be eligible for a full refund. In these circumstances consider suspending your enrolment and re-commencing at another date. An administration fee of up to 25% of the quoted charges may apply to ensure cost recovery for QAS if the client advises of their inability to continue with a booked course with less than seven (7) business days notice prior to the course commencement date. More information on refunds and cancellations can be found by visiting Fees Charges and Refunds Policy.

The QAS RTO reserves the right to cancel/postpone any course that does not meet the minimum enrolment requirements or if other circumstances exist that require course cancellation or postponement. QAS will endeavour to provide students with as much notice as possible if a course is going to be cancelled/postponed.

Due to the proximity of students undertaking training and the sharing of equipment, you should not attend at a booked course if you feel in anyway unwell.

QAS understands that emergencies, both physical and family related, do happen. As such we will gladly transfer you to a later course in the event of such circumstances.

Read more about fees, charges and refunds.

The QAS RTO currently offers only face to face First Aid training but this may be adjusted in the future.

The QAS RTO updates transcripts quarterly.

The Queensland Ambulance Service (QAS) has General Liability insurance with the Queensland Government Insurance Fund (QGIF) for an unlimited sum.  This cover is extended to include holders of QAS first aid certificates and provides coverage anywhere in Australia.

For more information on the terms and conditions of the QGIF policy, please contact FirstAidTraining@ambulance.qld.gov.au

Your statement of attainment will be issued to you electronically via email within 30 days of successful completion of your course, provided the QAS RTO has been supplied:

1. full payment of course
2. verified Unique Student identifier (USI) or a letter issue by Student Identifiers Registrar confirming the student does not need a USI to receive their qualification or statement of attainment.

Contact firstaidtraining@ambulance.qld.gov.au by email to arrange the issuance of a new certificate.

No, the QAS RTO can only issue your Statement of Attainment to the student who has been assessed as meeting the requirements of the training product.

There is less demand for advanced courses, so these are arranged on an as required basis.  Please contact us to discuss your needs and we will be happy to assist you. firstaidtraining@ambulance.qld.gov.au