The Residential Tenancies Authority (RTA) provides information about what to do if a rental property becomes damaged or unliveable after a natural disaster. This includes the rights and responsibilities for tenants, property managers and owners.
Housing help after a disaster
Get help if your home has been damaged or destroyed by a disaster or weather event.
Get help if your home has been damaged or destroyed
Phone: 13 QGOV (13 74 68)
We can help you with:
- a place to stay in the short-term
- getting you back into your home
- financial help – such as a payment or grant
- help to get food, clothing, and essential items
Interpreter services
Call 1800 512 451 if you need an interpreter.
National Relay Service (NRS)
Contact us through your preferred NRS call channel and ask to call 13 74 68, if you are d/Deaf, hard of hearing, or have a speech difficulty.
Help after a disaster in your community
Community Recovery Hotline
Phone: 1800 173 349
24 hours a day, 7 days a week.
The Community Recovery Hotline can help you apply for financial assistance and connect you with appropriate emotional support services.
Apply for disaster support through Community Recovery.
If you can’t return to your home
Your nearest Housing Service Centre can help if you cannot return to your home due to a disaster.
We'll assess your situation and assist you with finding emergency housing.
Contact a Housing Service Centre.
Returning to your home
This information can help you return to your home as soon as practical.
Public housing tenants can use Tenant Self Service or the Tenant Assist Qld app to request repairs.
Search the register of licensed contractors to find a qualified tradesperson.
More advice for cleaning up after a disaster:
Financial help
When disaster strikes, some places are eligible for financial help including grants for food, clothing and medical needs and help if you’ve lost essential utilities such as electricity, gas and water.
Read more about the types of grants and how to apply.
|
Mortgage relief loans are interest-free loans of up to $20,000. They can help you to meet your home loan repayments when dealing with unexpected financial changes. For example, paying for damages and costs associated with storm damage.
If you need to move into rental accommodation, you may be eligible for financial help.
Your nearest Housing Service Centre can talk to you about your options and help you apply.
If you are over 60 years of age or have a disability, Home Assist Secure can provide subsidised assistance. This can be used for minor repairs, maintenance, modifications and minor repairs related to health, safety and security.