Business and industry resources
The Office of Fair Trading’s (OFT) business and industry resources can help you understand the law as it relates to your organisation. On this page you can access industry guides, point-of-sale signs and more.
All resources are available online, with some also available to order in hard copy format.
Guides
The Australian Consumer Law (ACL) applies to most traders offering goods or services to the public. Download these guides to discover your responsibilities.
General
- Avoid making false and misleading claims about Indigenous souvenirs and artwork
- Avoiding unfair business practices: A guide for businesses and legal practitioners
- Compliance and enforcement: How regulators enforce the ACL (or order a hard copy)
- Consumer guarantees: A guide for businesses and legal practitioners
- Product safety: A guide for businesses and legal practitioners
- Sales practices: A guide for businesses and legal practitioners
- Trust accounts: A guide for property agents, motor dealers, debt collectors and their auditors (or order a hard copy)
- Unfair contract terms: A guide for businesses and legal practitioners (or order a hard copy)
Industry-specific
- Electrical and whitegoods (or order a hard copy)
- Motor vehicle sales and repairs (or order a hard copy)
- Personal services (or order a hard copy)
- Preventing unfair terms in window and floor covering agreements: A guide for legal practitioners and consumer advocates
- Rental cars (or order a hard copy)
- Travel and accommodation
Incorporated associations
Checklists
We have created checklists to help you self-assess your businesses to ensure you’re following the law.
- Auditor checklist
- Motor dealer self-assessment checklist
- Residential property auction bidder checklist
- Small business self-assessment checklist
Signs
You’re not required to display signs about your refund policy. If you do, the signs must not be misleading. We recommend you download and use the following signs.
- Refund sign for goods or products (or order a hard copy)
- Refund sign for services (or order a hard copy)
Videos
We regularly publish videos on the OFT YouTube channel to provide support to business and industry, including: