The Blue Card Services Organisation Portal is an online system to help employers and volunteer organisations keep track of your records and blue card obligations under the Working with Children (Risk Management and Screening) Act 2000.
The portal provides many benefits including:
While the portal assists organisations to manage applications and card holders, it does not remove any obligations for your organisation, such as maintaining an employee register for your child and youth risk management strategy.
If your organisation would like to use the portal, you need to:
After we receive your organisation information, we will send you the relevant information you need to get started. We may contact you if we need more information.
There are also a series of online training modules that can be completed:
Once the portal has been set up, the organisation can add an unlimited number of portal users, provided the nominated users have genuine roles in managing blue card records and obligations.
Please keep in mind that any user can see the information—including confidential and sensitive information—and undertake all actions within the portal once access is provided.
For more information, review the below quick reference guides:
Managing, reviewing and modifying links within the portal is important to ensure your organisation is keeping and maintaining accurate records. The portal allows you to view your blue card register in real time, including viewing the outcome of a blue card application or renewal, including what stage an application is at.
For more information read our Managing your blue card register quick reference guide.
Linking allows an organisation to receive important notifications and updates about the applicant or card holder. This includes if their application is withdrawn or their card is suspended or cancelled. It is an offence for an organisation to engage someone working with children if their blue card has been cancelled or suspended—significant penalties apply.
To learn how to create a link read our Linking applicants and card holders quick reference guide or understand your linking requirements.
When a blue or exemption card holder stops working with an organisation, the organisation must notify us. This is a requirement under legislation and can be done through the portal.
When an organisation has successfully de-linked a blue or exemption card holder, the organisation will no longer have visibility and will not be able to see the outcome or any changes in their employee’s status.
To learn how to do this in the portal read our De-linking card holders quick reference guide.
Your organisation can make payments for your employees’ blue card when applying for and renewing their blue card. Payments can be made for one or multiple transactions.
A payment can be made when:
A valid blue card can only be renewed 16 weeks prior to the expiry date. You will not be able to pay for the renewal more than 16 weeks before expiry.
Once payment has been made, the applicant or card holder will receive an email or text message advising them a payment has been made and to continue to apply online for their blue card. Payments for a replacement card and volunteer to paid transfers can be made via Bpoint.
For more information about how to make a payment read our Making payments quick reference guide.
Portal users can access notices within the portal. Notices alert an organisation of essential information that relates to applicants and card holders.
Portal users will be able to access notices when a:
The ‘card due to expire’ notice will appear at 10 weeks, 4 weeks, 2 weeks and 2 days prior to the cards’ expiration and will only be issued if the applicant has not yet submitted a renewal form.
If a card holder does not renew prior to their card expiry date, the link with their organisation will cease upon the card expiring. In this case the applicant will need to re-apply, be re-linked to your organisation and will be subject to the No Card, No Start Laws.
Read our View notices quick reference guide for more information.
There are a range of terms that an organisation may come across when using the employee register in the portal. Some of the more common terms and their meanings are outlined below.
Status | Meaning | Outcome |
Application pending | Applicant has verified identity with TMR but has not applied | Cannot work with children |
Application in progress | Blue or exemption card application is in progress | Cannot work with children (unless applying for an exemption card) |
Valid card and application in progress | Holds valid blue or exemption card and has submitted a renewal application | Can work with children |
Valid card | Blue or exemption card issued and is active | Can work with children |
Valid clearance | Blue or exemption card issued but the card is not active | Can work with children |
No valid card—contact Blue Card Services | Person does not have an application in progress, or a valid card | Cannot work with children |
Negative notice | Person has a current negative notice | Cannot work with children |
Disqualified person | Person is disqualified | Cannot work with children |
Card suspended | Blue or exemption card has been suspended | Cannot work with children |
