Brisbane Women's Correctional Centre

Brisbane Women's Correctional Centre, located at Wacol, accommodates female prisoners across two accommodation areas - secure and residential. It also acts as the only reception, assessment and placement centre for female prisoners in southern Queensland.

A purpose-built area accommodates up to eight women who are approved to have their children reside with them in custody. In support of the accommodation of children within the facility and the role of women as primary carers, the centre facilitates a number of programs, activities, events and services related to women and children.

The centre has a structured daily program consisting of industry, education training programs that provide opportunities to address offending behaviour, and a range of activities designed to enhance personal development.

The Helana Jones Centre and Numinbah (female) Correctional Centre are annexures to this centre.

The Warwick (Womens) Work camp is aligned to the centre.

Details

Security level:
High security
Street address:
Grindle Road
Wacol QLD 4076
Postal address:
Locked Bag 2500
Archerfield QLD 4108
General phone:
(07) 3271 9000

Visiting

Personal visits

Protection

  • Saturday - 8:30am-9:30am
  • Sunday - 12:45pm-1:45pm

Mainstream

  • Saturday - 12:45pm-1:45pm and 2.15pm-3.15pm
  • Sunday - 8:30am-9:30am and 2:15pm-3:15pm

Virtual visits

Mainstream

  • Monday to Friday
    • 8.15am-9.30am
    • 9.00am- 9.30am
    • 9.45am-10.15am
    • 12.45pm-1.15pm
    • 1.30pm-2.00pm
    • 2.15pm-2.45pm
    • 3.00pm-3.30pm

Protection

  • Wednesday

    • 8.15am-8.45am
    • 9.00am-9.30am
    • 9.45am-10.15am
  • Saturday and Sunday

    • 9.00am-9.30am
    • 9.45am-10.15am

Legal visits

  • Monday and Tuesday (30 minute blocks)
    • 8:30am-10:45am (Mainstream)
    • 1:00pm-3:30pm (Mainstream)
  • Wednesday (30 minute blocks)
    • 8:30am-10:45am (Protection)
  • Thursday (longer consultation time, not restricted to 30 minutes)
    • 12:45pm-1:45pm (Mainstream)
    • 1.00pm-2.00pm (Mainstream)
    • 2:00pm-3:30pm (Protection)
  • Friday (longer consultation time, not restricted to 30 minutes)
    • 12:45pm-1:45pm (Protection)
    • 2.00pm-3.00pm (Protection)
    • 12.45pm-1.45pm (Mainstream)
    • 2:00pm-3:30pm (Mainstream)

Arrival times:

All visitors over the age of 18 years must be enrolled in the biometric identification system database at the centre.

Accordingly, all visitors attending the centre for the first time are to ensure that they arrive at the centre at least 45 minutes prior to the scheduled visit.

Returning visitors who have been enrolled in the biometric identification system are to ensure they arrive at the centre at least 30 minutes prior to the visit commencement time.

Bookings

Booking phone:
(07) 3271 9450
Booking times:

Monday and Tuesday 8:30am-12noon and 1:00pm-3:30pm

Wednesday 8:30am-12noon and 1:00pm-3:00pm

Bookings will NOT be taken outside these hours.

Permanent bookings are available but must be requested by a prisoner.

Transport

Prison Transport Group Inc. A free bus service is available for visitors to Brisbane Women’s Correctional Centre for Saturday visit sessions. Bookings must be made for this service. For further information regarding the service please contact the Prison Transport Group Inc.

Mobility services can be accommodated if required.

Contact details (for passengers) – Toll Free 1800 334 379 between 10am – 2pm Wednesday to Friday or visit www.prisontransport.com.au

Pickup/ drop off locations – Wacol precinct loop service runs between Wacol train station, Arthur Gorrie Correctional Centre, Brisbane Correctional Centre, Brisbane Woman’s Correctional Centre and Wolston Correctional Centre. Pickup and drop offs to occur ongoing in a loop of the route.

More information

There are three methods of depositing money into prisoner trust accounts:

  1. Cash deposit at visits processing in person. When attending the visits processing centre, cash may be presented for deposit into a prisoner’s trust account at any centre. Please note cash is unable to be accepted by mail.

  2. Electronic funds transfer (Secure Payment Services). Go to www.secure-payment-services.com.au when applying, you will need the prisoner’s IOMS identification number. If you do not know the IOMS number, you can request this by emailing StatewideOperationsCommunications@Corrections.qld.gov.au. Funds are transferred into the prisoner’s trust account the next business day. For assistance please email uts.au@unilink.com or phone 1800 953 849.

  3. Money orders can be purchased from Australia Post. Please note, Australia Post fees apply. All Money Orders take 9 days to clear into prisoner trust accounts.

Tobacco and other smoking related products are prohibited items within a correctional centre. Tobacco and other smoking related products must not be taken into a correctional centre, and must be either secured in a motor vehicle or visitor locker. No smoking is permitted anywhere in the grounds of a correctional centre, including car parks, walkways, visits processing etc.

Visitors are no longer required to wear a face mask. A visitor may be directed to wear a face mask where they display cold or flu like symptoms. Visiting restrictions remain in place if a visitor is a COVID diagnosed person or COVID close contact.

For more information, including rules and regulations when visiting, see – Visiting a prisoner.

Resource

Visitor factsheet