How we can help you
Businesses will usually want to do the right thing and will help you if something goes wrong with goods or services you’ve bought.
We can help you if you have a problem or dispute with a trader and they refuse to help you, or you don’t feel confident contacting them.
How to contact us
You can lodge a consumer complaint using our online form, but if you are not sure where to start, you can contact us by phone, email or in person.
If you are deaf or have a hearing or speech impediment contact us through the National Relay Service.
If you need an interpreter, call 1800 512 451.
OFT resources
A range of resources have been created to assist consumers with disability. A guide is also available for businesses supplying to those with disability.
Guides
Download the following guides to learn more.
- Your rights when you buy something: Easy English guide
- Your consumer rights: A guide for consumers with a disability
- Information for consumers with a disability
- A guide to competition and consumer law for businesses selling to and supplying consumers with disability
Video clips
We regularly publish video clips on our YouTube channel.