Attract and manage club volunteers

Volunteers are the lifeblood of community sports clubs. They contribute their time, skills and energy, which helps to engage the community and expand your club’s influence. Without volunteers, many clubs would struggle to function, let alone thrive. Attracting and keeping volunteers is crucial for your club’s success.

To attract volunteers, it’s more than just asking for help. It’s about building relationships, understanding why people want to be involved, and creating an environment where people feel welcome and valued. By focusing on these principles, you can attract and retain a dedicated team of volunteers who are passionate about your club and your sport.

The management committee leads the governance and strategic direction of your club. Attracting the right people to these roles and ensuring they have the necessary skills and knowledge can have a significantly positive impact. A well-structured induction program can help new committee members understand their roles and feel comfortable and confident in their positions.

Volunteer management resources

Attracting volunteers

Learn about the principles of influence and how to apply them to attract volunteers (PDF, 411.9 KB) . Understand the importance of creating a volunteer-friendly environment, recognising and appreciating your volunteers. Explore effective strategies for attracting volunteers, from clearly defining volunteer roles to organising volunteer recruitment events.

Attracting management committee members

Attracting management committee members (PDF, 582.7 KB) explains how to attract the right people to your management committee. Understand the importance of:

  • clearly defining roles
  • developing an information package
  • planning ahead
  • asking around your networks
  • advertising
  • value of diversity and gender balance on your committee.

New management committee member and volunteer induction program

The volunteer induction guide (PDF, 890.6 KB) will help you create a comprehensive program for new committee members and your volunteers. Learn about the importance of making new members feel welcome, providing them with essential information, understanding their role and checking in after their induction. Explore the importance of assigning a mentor to new committee members and providing ongoing training and professional development opportunities.

Workplace health and safety

It's crucial for all organisations, including not-for-profit clubs and volunteer associations, to provide safe workplaces and practices (PDF, 412.8 KB) . Clubs must understand their legal obligations under the Work Health and Safety Act 2011 (WHS Act) to ensure the safety of all volunteers and workers. Although the WHS Act specifically applies to clubs with paid workers, it is important for all volunteers to follow good workplace health and safety practices, even if your club is purely voluntary.

This includes:

  • understanding risks
  • following safety procedures
  • reporting hazards
  • access to first aid
  • participating in regular training
  • being familiar with emergency procedures.

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Volunteers are the lifeblood of community sports clubs. They contribute their time, skills and energy, enhancing community engagement and expanding your club’s reach. This video introduces ways to attract and retain the volunteers who are pivotal to the sustainability and success of your club.

This video is for everyone who manages volunteers. If you’re ready to boost your club by engaging the spirit of volunteering, let’s get started.

Before we hit the ground running, ponder these thoughts:

  • What motivates someone to become a volunteer?
  • How can you create an environment that volunteers are eager to join?
  • How can you provide a good induction to your volunteers?

People volunteer for many reasons, but at the core, they share a desire to contribute and connect. They might want to make a difference, make friends, support their kids, learn new skills or grow professionally.

The trick is to tap into their personal motivations and foster an atmosphere where everyone feels they’re part of something big.

For those driven by community spirit, personal recognition could mean the world. For the socially motivated, team activities and club events can enhance their experience. And for those seeking personal growth, providing training and development opportunities can be incredibly fulfilling.

The power of influence lies in building rapport. People are naturally inclined to contribute where they feel liked, where their efforts are reciprocated, where they can stay true to their commitments and where they're part of a collective effort to achieve something worthwhile, like running a great club!

Get out there, engage with members and the friendships you build can become the foundation of a thriving volunteer base.

Drawing in volunteers is about creating a welcoming atmosphere. Be sincere, helpful and start with manageable tasks. Highlight the contributions of current volunteers to inspire new ones. It’s these personal touches that transform relationships into community involvement.

The management committee leads the governance and strategic direction of your club. Attracting the right people to these roles and ensuring they have the necessary skills and knowledge can make a really positive impact.

To help attract committee members:

  • Carefully define each role
  • Communicate details of each role clearly
  • Plan ahead to attract the right people to the right roles
  • Leverage your networks by personally inviting people to become involved
  • And advertise your volunteering opportunities among members and through your local community social media groups

When someone steps up to volunteer or is elected to the management committee, give them a warm introduction to the club. A balanced induction program should be informative, but well paced so that it’s not overwhelming.

You only get one shot at creating a good first impression, so the initial experience you give new volunteers is crucial for their enjoyment and confidence in their role.

After the induction program is complete, set a date to catch-up and see how everything is going. Remember to provide recognition and make volunteers feel valued and appreciated. You can host social events to support volunteers in feeling connected and welcomed. Regular training and professional development opportunities can support volunteers’ ongoing improvement and connection to your club.

The induction process for operational volunteers may be less formal than for committee members, but it is still helpful in ensuring they are provided with the necessary skills and instruction to complete their jobs confidently, safely and effectively, while feeling part of the team.

Attracting and retaining volunteers involves more than just filling positions. It’s about creating a true sense of community. From the first handshake to ongoing support, it’s the shared experiences and the common goals that make your club a great place to play and a great place to belong.

More information

  • Read information from Worksafe Queensland regarding when not-for-profit organisations and volunteers have duties under the Work Health and Safety Act 2011.
  • Read the Office of Fair Trading smart business guide about starting and operating an incorporated association in Queensland.
  • Create a free account to access the Australian Sport’s Commission GamePlan online platform of resources, for sporting clubs of all sizes, designed to support club development.
  • Welcoming Clubs is an overarching initiative for programs that embrace the power of sport and recreation as a vehicle for inclusion, opportunity and belonging for all members of the community.
  • Pride in Sport is a national not-for-profit sporting inclusion program specifically designed to assist sporting organisations of all levels with the inclusion of employees, athletes, coaches, volunteers and spectators with diverse sexualities and genders.
  • The Volunteering Resource Hub, an initiative of Volunteering Australia, brings together resources to support effective volunteer management.
  • Volunteering Queensland offers a library of resources including research, national standards, and guides, such as the guide for volunteer reward and recognition.
  • The Australian Sports Commission's Volunteer Resource Hub provides resources, tools and practical tips and tricks to assist clubs in attracting, retaining and celebrating volunteers.