Learner logbook app help for Android

About the app

Device requirements

To download the app, you'll need an Android device running Android 5 or higher that can access the internet.

If you've already installed the app on an older device, it may continue to work but you won't have access to fixes and enhancements from the latest versions.

If you can't submit your logbook from an older device, you can try to:

update your device to a compatible version of the OS
download the app on a device with a compatible version of the OS and log in with your details
message us or call us for help.

Changing to another device

If you log in on a new device with your email address and password, all of your synced data will be transferred automatically.

You can check the Summary screen to see when your data was last synced.

Syncing happens automatically whenever you have internet access, but you can manually sync your data if you need to.

Any trips, vehicles or supervisors that were deleted won't be transferred across. If you need them on the new device, you will have to create them again.

Changing text size

You can change the text size in your device's settings.

Need help with the app?

Logging in and registering

I forgot my password

If you forgot your password, you can tap the Forgot password link on the login screen and enter the email address that you used to sign up for the app.

You'll receive an email with a reset code. Once you've entered the reset code in the app you can choose a new password.

Tap the Forgot password? link on the login page.
Enter your email address and tap Send me a reset code.
Copy the reset code from the email we send you.
Enter the reset code from the email and choose a new password, then tap Change.
If the code matches and your new password meets the requirements you will get a Success message. You can now log in with your new password.

Validation code

When you register, we will send a validation code to the email address you provided to confirm that you have access to it. If it doesn't come through in a few minutes, check your junk or spam folders and make sure you entered your email address correctly.

The validation code will be valid for 7 days—if you try to use it after this, it won't work. You can start the registration process again to get a new code.

Registration error message: Unexpected character encountered while parsing value

If you see this error message during the registration process, you may be using a non-English keyboard. Try switching your keyboard to English - Australia to finish registration.

Login error message: The internet connection appears to be offline

Make sure your device is connected to the internet.

Login error message: Check this is the email address you used for registration

Check that:

you've entered the email address correctly
the email address you've entered is the one you used to register when you downloaded the app
you have fully completed registration with the app. Check your email account for an email with the subject Welcome to the Queensland Learner Logbook App. If you haven't completed registration you will need to start again.

I can't access the email address I used to register

If you've lost access to the email address you used to register, message us or call 13 23 80 for help.

Need help registering or logging in?

Summary

When you open the app, the first screen you'll see is the Summary screen.

The screen shows the:

driving hours for trips that have been approved by your supervisor, both as a total and broken down into day and night hours
number of trips you've logged in the app
number of trips that you've submitted but have not been approved by your supervisor
number of supervisors and vehicles you've added to the app
last time your data was synced.

You can add a new trip, vehicle or supervisor to the app by tapping the Add button, which looks like a plus sign.

Data syncing

The app syncs data with our servers automatically, but you can manually sync your app data by tapping the cloud button in the top right corner.

Need help with the summary screen?

Supervisors

Add a supervisor

Tap the plus button on the Summary screen and choose Add supervisor.
Enter your supervisor's First name and Last name, and give them a nickname to make it easier to choose them from the Trips screen. If the supervisor is a driver trainer, tap the toggle and enter the name of their driving school.
Add your supervisor's licence number and the state that issued their licence.
Add an email address and phone number for your supervisor then tap the Add supervisor button.

Your supervisor will get an email with instructions on how to approve and reject trips.

When you add a new trip, you can choose the supervisor you added by tapping the nickname you gave them.

Update or delete a supervisor

Tap the menu icon in the top left corner of the app and choose the Supervisors option.
Tap the 3 dots on the right hand side of the screen for the supervisor you want to edit, then choose the Edit or Delete option.
To update a supervisor's details, make your changes then tap the Update supervisor button.

Note: you can't delete a supervisor that has been added to a trip. You will get an error message and will need to delete the trip first.

Need help with supervisors?

Vehicles

Add a vehicle

Tap the plus button on the Summary screen and choose Add vehicle.
Enter a nickname for the vehicle and its registration number, then tap the Add vehicle button.

When you add a new trip, you can choose the vehicle you added by tapping the nickname you gave it.

Update or delete a vehicle

To update or delete a vehicle, tap the menu icon in the top left corner of the app and choose the Vehicles option.
Tap the 3 dots on the right hand side of the screen for the vehicle you want to edit, then choose the Edit or Delete option.
To update a vehicle's details, make your changes then tap the Edit vehicle button.

If your vehicle has a new number plate, create a new vehicle instead of editing the existing one.

Note: you can't delete a vehicle that has been added to a trip. You will get an error message and will need to delete the trip first.

Need help with vehicles?

Trips

Manually syncing trip data

When your logbook is open, it should automatically sync with our servers if your device is connected to the internet.

Your summary screen shows the last time your data was synced.

To sync your data manually, you can:

tap the sync button in the top right corner of most screens
close and restart the app
log out of the app and log back in.

Odometer errors

Error messages may include:

The odometer is greater than the value of future trip
Another trip already exists for this odometer reading
The start odometer is equal to the end odometer reading
The odometer is not consistent with the values used in another trip

When you add a trip, the app compares the start and end odometer readings to trips you've already added for the same vehicle.

If you try to add a trip with a start odometer reading that's lower than the end odometer reading of a trip you took earlier, you will get an error message.

To fix the issue, you will need to check the time, date and odometer readings for your current and previous trips to find the mistake. A common cause of this issue is adding an extra digit (such as entering 100000 instead of 10000).

Example: You add a trip you took today and enter a start odometer reading of 5100 and an end odometer reading of 5200.

You then add a trip you took yesterday in the same vehicle and enter a start odometer reading of 5125 and an end reading of 5130.

The start odometer reading for today's trip can't be lower than the end reading for yesterday's trip, so you need to check the details for these trips.

Night trips with a driver trainer

The first 10 hours of trips you take with a driver trainer are counted as triple time (for example, a 1 hour trip will be counted as 3 hours). However, a trip counted as triple time can't be counted towards your night driving requirement, so you will need to choose how you want the trip time to be counted:

If you want the trip to be counted as triple time, don't choose the night time travel option—this will give you triple time but won't increase your night time driving total.

If you want the trip to be counted as night driving, choose the night time travel option—this will increase your overall driving time and your night time driving totals by the length of your trip.

Add a trip

You can add a new trip in the app by tapping the plus button in the bottom right corner of the Summary screen or in the Trips section of the menu.
From the new trip screen, once your Start location, Supervisor and Vehicle are recorded, you can tap Start timed trip to start a timer for your trip or Enter all details to enter details from a trip you took before.
- When you finish a timed trip you will need to enter the End location and End odometer reading then tap Finish.
- When you add a previous trip you will need to enter the:
  - Start and end location (your start location will be filled in for you if you have given the app permission to access location services on your device)
  - Supervisor
  - Vehicle
  - Start and end odometer reading
  - Start and end date and time
  then tap the Add trip button.

Night trips

Any driving time between sunset and sunrise can count towards your night driving requirement.

Sunset and sunrise times vary based on time of year, location and time zone.
Within the app, a night time travel toggle will appear if any part of your trip was between 4.35pm and 7.55am.

If you drove at night, you can turn on the toggle and record how much of the trip happened at night. When the trip is approved, that part of your trip will be counted towards your night driving requirement.

Note: If you make a false or misleading logbook entry by incorrectly claiming all or part of a trip as night time driving, you may be fined and not allowed to take your practical test until 6 weeks after your resubmitted logbook is approved.

If you take a trip at night with a driver trainer, it can be counted as either triple time or night hours, not both. You can turn off the night time travel toggle to get your triple credit.

View trips

The Trips screen shows you all of the trips you've added in your logbook. Swipe to see your trips grouped into 3 categories: Approved, Not approved and Rejected. Only approved trips are counted in your total driving hours.

Re-sending a trip for approval

The trip will be shown in the Not approved section of the Trips screen until it is approved or rejected.

When you submit a trip to your supervisor, they receive an email with links to approve or reject the trip. If they don't receive the email or can't find it, you can resubmit the trip by tapping the icon in the top right corner.

Rejected trips

If a trip is rejected by your supervisor, the rejection reason will be shown at the top of the trip.

Updating or deleting a trip

If you made a mistake when you entered a trip, find it in the trips list, make your changes and tap the Update button. If the trip was already approved, the supervisor will need to approve it again.

You can also delete a trip by tapping Delete. Once a trip is deleted it can't be recovered by you or by us. If you delete a trip by mistake you will need to create it again and submit it to your supervisor for approval.

Need help with trips?

Profile

Exporting trip data from the app

Tap the icon in the top right corner of the Profile screen and choose the Email my progress option to request an email summary of your logbook hours.

After you've entered your password, we will email the address you used to register for the logbook app. The email will have your licence number in the subject line and will contain 2 PDF attachments:

an overview document that has details of you, your supervisors and the number of minutes you've logged (approved trips only)
a trip details document with a table containing information about every approved trip you've logged.

You may be able to use these documents as proof of driving experience in another state or country—check with local officials for requirements.

Tap the icon in the top right corner of the Profile screen and choose Email my progress.
Enter your password and tap Email my progress
You will receive an email with your licence number in the subject line and 2 PDF attachments.

The first attachment includes a summary of the information recorded in the app about you, your supervisors and your vehicles, and the approved minutes you've logged.

The second attachment includes a list of all of the approved trips you've taken with the details recorded for each.

Change target hours

If you need to change the target hours in the app from the standard 100 hours including 10 night hours, use the icon in the top right corner of the Profile screen.

You can change your hours if:

you have partially completed a paper logbook (you will still need to submit the physical logbook separately)
your request to recognise previous driving experience has been approved
you have been notified by us that you need to complete additional hours—we will tell you what to enter in each field.

You will need to give a reason for the change and enter the new target hours.

If you've submitted your logbook already, you may need to tap the Unlock logbook option before you can change your hours.

You will see the Submit logbook button once you have reached your new target hours.

Tap the icon in the top right corner of the Profile screen and choose Change hours.

If you've submitted your logbook already, you may need to tap the Unlock logbook option from this menu first.
Tap the situation that applies to you.
Enter a reason for the change and the new total target hours and night target hours.
The Summary screen will reflect your new target hours, and there will be a note on the page that your hours have been changed.

Need help changing your target hours?

Submitting your logbook

Once you've completed your required hours, a Submit logbook button will appear on your Summary screen—tap the button to begin the submission process. Submitting your logbook doesn't mean you have to take your driving test right away, so even if you're not ready for your test there's no reason to delay submitting.

Make sure you submit your logbook at least 12 business days before your driving test. You can't take your test until we have approved your logbook.

We'll ask you to confirm your mobile number so we can SMS you once we've finished reviewing your logbook. We'll either tell you that your logbook has been approved or let you know what you have to do next.

Before you submit you will have to read a disclaimer and confirm that all of the information you've entered is true.

If you don't submit your logbook, you will get a reminder the next time you open the app. You can choose to submit it or to be reminded again in a week.

Once you've reached your target hours, a Submit logbook button will appear on your Summary screen with next steps. Tap the button to start the submission process.

Submit your logbook

You'll be asked to confirm whether the phone number you entered when you registered for the app is still correct. If it's not, you can change it then continue submitting your logbook.
Read the disclaimer—once you understand that your submission will be checked for accuracy and you may face penalties if you include false details, tap Continue.

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Submission reminder

If you don't submit your logbook within a week of reaching your target hours, the next time you open the app you'll see a message allowing you to submit or be reminded in a week.

Need help submitting your logbook?

Deleting your Queensland learner logbook account

If you have finished logging your trips in the app and we have approved your logbook hours or if you no longer want to use the app, you can choose to delete your account.

When your logbook account is deleted, all data you’ve entered into the app, including trips, will be removed from all devices. This data can’t be recovered by you or by us and can't be used for a future logbook submission.

How to delete your account within the app

To request an account deletion in the Android app, tap the 3 dots in the top right corner of the Profile screen and choose Delete account. You’ll need to give a reason for deletion, enter your password and confirm that you understand that your data can’t be recovered later.

When you delete your account in the app, you will be sent a progress report containing your trip details.

Request account deletion by email

If you no longer have the learner logbook app installed or you have already deleted the learner logbook app and don’t want to reinstall it, you can email our app support team at learner.logbook.help@tmr.qld.gov.au to arrange the deletion of your account.

Your email must include all of the following details:

your first and last name
the email address you used to log into the app
your mobile number
the best time to call you (we’re open Monday to Friday, 8.30am–4.30pm, excluding public holidays)
the reason you’d like to delete your account.

We will need to call you to verify your identity and confirm your request before we can delete your account.

Please note: This call will come from a private number.

We will also ask you to confirm that you understand that once your account is deleted, your logbook data can’t be recovered later by you or by us.

Getting help with the logbook app

Tutorial

You can view a tutorial at any time from the app menu.

Ask for help

If you need help with the learner logbook app, message us or call us on 13 23 80.

Please note: We can only release information about your logbook status to you. This means that we are unable to speak with your parents or other family members on your behalf.

Last updated:: 15 November 2023